We are very interested on how you found our services and welcome feedback on how we have done, regardless of whether it is critical or positive. There are many ways in which you can feedback on your experience. These include:
Completing a Client Survey. This can be completed by downloading the form on this page and copies are available at every one of our sites. You should have routinely been given this to complete. If this is not the case, please let us know. You will also be able to complete the survey online soon.
Completing a Client Comment Card. These can be found at each of our sites and can be downloaded if you prefer. Your feedback will go direct to the Chief Executive and action will be taken to a) share your praise with the staff or team involved, b) explore how improvement can be made based on your feedback, and c) let you know what we did
You can also share your views on how we did by telling the staff member who you dealt with directly, or by emailing our Service Development Manager at the address below.
We also regularly conduct surveys of people who use our services to see how well we have done. Opportunities to participate in the surveys will be posted on this website and advertised in each of our sites.
During the coming year we hope to introduce simple - to - use touch screen evaluation screens at each of our sites so that you can give feedback quickly and easily every time you use one of our services. This new approach will also be accessible online through our website from the end of 2010.
Every two months our senior staff and Board of Trustees meet with people who use a particular service to hear directly about your experience and to answer any questions you may have. Our schedule for 2010 and 2011 is below. If you want to participate, please let a team member know.
You can click on the link at the bottom of this page to give direct feedback NOW about any aspect of your experience